Expert Witness Success Story: 12-0 Verdict
We often field questions about the role of an expert witness in hot beverage spill burn litigation. While no two court cases are the same,... Read More
Engaging an Expert
When you retain a spill-burn expert witness for hot beverage litigation, you are doing far more than hiring someone to testify at trial. You are... Read More
Drive Thru Safety
In 1948, the Snyders created the first recognizable drive thru, an In and Out Burger with a two-way speaker ordering system. The drive thru system... Read More
Cases We Add Value To
At Dan Cox & Associates, our priority is to prevent spills and burns entirely. However, with millions of hot beverages brewed and served each day,... Read More
A Critical Book for Anyone Who Serves Coffee to Their Customers. “Coffee Too Hot to Handle or Mishandled?”
Serving quality products is a time-honored, tried and true way to keep customers coming back. Preparing and serving hot beverages takes a surprising amount of... Read More
Keeping Children Safe in the Backseat
Drive-thru service makes it easy to grab a hot drink on the go, but drinking one in a moving vehicle carries real risks, sudden stops,... Read More
Don’t Get Burned: The Five Steps to a Strong Spill Response
Accidents happen! Despite our best efforts in training and prevention, hot beverage spills occur and can injure people. Offering to replace a spilled beverage isn’t... Read More
Spill Prevention Essentials: The To Go Cup and Lid
An essential part of the to go experience is the to go cup and lid. A quality to go cup can create positive customer experiences... Read More
A Simple Safety Poster Can Keep Your Business Safe
Hot beverage spills are dangerous. Although many measures can help protect your customers, staff, and business reputation, the most effective strategy is to prevent spills... Read More