A Critical Book for Anyone Who Serves Coffee to Their Customers. “Coffee Too Hot to Handle or Mishandled?”
Serving quality products is a time-honored, tried and true way to keep customers coming back. Preparing and serving hot beverages takes a surprising amount of... Read More
Keeping Children Safe in the Backseat
Drive-thru service makes it easy to grab a hot drink on the go, but drinking one in a moving vehicle carries real risks, sudden stops,... Read More
Don’t Get Burned: The Five Steps to a Strong Spill Response
Accidents happen! Despite our best efforts in training and prevention, hot beverage spills occur and can injure people. Offering to replace a spilled beverage isn’t... Read More
Spill Prevention Essentials: The To Go Cup and Lid
An essential part of the to go experience is the to go cup and lid. A quality to go cup can create positive customer experiences... Read More
A Simple Safety Poster Can Keep Your Business Safe
Hot beverage spills are dangerous. Although many measures can help protect your customers, staff, and business reputation, the most effective strategy is to prevent spills... Read More