“Caution: Contents Hot.” Those three words, and many alternate variations, have ubiquitously adorned the lids and cups of coffee, tea, and other hot beverages since Stella Liebeck became a household name in 1994. In the infamous Liebeck vs. McDonald’s Restaurants lawsuit, she won a significant judgment against the restaurant following severe burns to her lap... Read More

As food-service businesses have adapted very rapidly to the COVID-19 pandemic, drive-thru and curbside service have become mainstays of a sustainable business model. For customers surveyed by Datassential, curbside pickup and drive-thru enjoyed the highest percentage of confidence (80%) of any possible options for getting food and drinks outside the home.  Nobody wants to spread... Read More

For many, enjoying a hot cup of coffee or tea is a simple pleasure. But beneath the surface of this daily ritual lies a bubbling world of planning, food science, data, and policies working hard to keep this pleasure simple—and safe. Most companies strive to serve the best products possible to their customers. But the... Read More

A hot beverage spill can cause significant injury. Prevention is the most important thing but some accidents will still happen. Will you and your team be prepared? When a hot coffee or other hot beverage spills, after providing first aid, it’s not enough to offer another coffee or free product. Your team needs to take... Read More

Hot beverage spill burns—and lawsuits—are on the rise. In an instant, a hot drink can severely injure a customer, damage your brand, and threaten your profits. If only warnings like the one pictured here could stop spills!  Humor aside, you can prevent spills and burns from coffee, tea, and other hot drinks by using quality... Read More