Spill Prevention Essentials: The To Go Cup Lid
An essential part of the to go experience is the to go cup and lid. As previously discussed, a quality to go cup can create a positive customer experience, and potentially protect a business from a spill burn lawsuit. A well-fitting, and quality to go cup lid does the same. By purchasing a to go... Read More
A Tale of Two Cups: Quality Cups Contribute to Positive Customer Experiences
A quality hot beverage to-go cup can be the difference between a spill, burn and lawsuit, and a safe and positive customer experience. When considering the choice of cup for your to-go hot beverages, there is more than just cost to consider. A quality cup that has been purchased for spill prevention in mind, will... Read More
The Consulting Process
Across the US, millions of cups of coffee are brewed and consumed each day, in and out of the home. When enjoying our daily hot beverage, the dangers of spills and burns are not in the forefront of our minds. Sadly, hot beverage spills do occur, and can cause serious burns, and lawsuits. When a... Read More
A Critical Book for Anyone who Serves Coffee to their Customers, “Coffee Too Hot to Handle or Mishandled?”
Serving quality products is a time-honored, tried and true way to keep customers coming back. Preparing and serving hot beverages takes a surprising amount of time, work, and science to create a delicious beverage consistently time after time. Many things begin to happen when that carefully brewed hot beverage is spilled. Sadly, accidents happen, and... Read More
The Safety Poster: A Guide to Best Practices
The best way to prevent a spill burn lawsuit is to prevent hot beverage spills from ever taking place. While this may seem an impossible task, attention to small details while serving hot beverages can reduce spills and protect your customers, staff, and business from burns and costly litigation. One of the simplest ways to... Read More
80 Lawsuits Later : What’s changed?
After consulting on over 80 lawsuits and testifying numerous times, Dan Cox remains at the forefront as a leader in hot beverage burn prevention and litigation. His 41 years in the coffee industry built his expertise and knowledge about best practices and industry standards. The Founder and President of Coffee Enterprises, and former Specialty Coffee... Read More
Is Your Coffee Too Hot?
Almost all hot beverage burn and spill lawsuits start with the same complaint. That the establishment was serving the coffee at a temperature that was just too hot – and that means it was a defective product. With millions of hot beverages successfully brewed, handled, and consumed every day, would an establishment ever take a... Read More
Going to Court With a Hot Beverage Expert Witness
In the U.S., the vast majority of lawsuits are settled via mediation. As a hot beverage expert witness and consultant for clients facing spill burn litigation, I’ve consulted on more than 70 cases and four have gone to trial. Yet despite a low percentage of cases proceeding all the way to final judgment, every single... Read More
Protect Your Business From Hot Coffee Burns and Lawsuits With These Safety Tools
As coffee experts with more than four decades of experience in the coffee and tea industries, we understand how hot beverages need to be brewed and served for optimal flavor, depth, and enjoyment. And having consulted on more than 70 hot beverage spill burn cases, we’re also aware of the dangers—and costs—when hot coffee burns... Read More
Prevent Coffee Spill Burns and Protect Your Business With Our Safety Poster
As a business owner or operator, the best way to protect your customers, staff, and reputation from the damaging effects of coffee spill burns is to prevent spills from happening in the first place. We set out on a mission to do just that. We created a succinct, clear safety poster for use in restaurants,... Read More