A Critical Book for Anyone who Serves Coffee to their Customers, “Coffee Too Hot to Handle or Mishandled?”
Serving quality products is a time-honored, tried and true way to keep customers coming back. Preparing and serving hot beverages takes a surprising amount of time, work, and science to create a delicious beverage consistently time after time.
Many things begin to happen when that carefully brewed hot beverage is spilled. Sadly, accidents happen, and hot beverage spills may cause terrible burns. Hot beverage spills and burns may cause pain, lost wages, and medical expenses for those injured and should be taken seriously. For a business, a hot beverage spill lawsuit can mean time away from your daily operations, costly litigation, and damage to your hard earned reputation.
Spills and burns from coffee, tea, and cocoa can be prevented. By implementing a hot beverage training program, utilizing best practices, and preparing to control accidents.
Dan Cox’s second book Coffee: Too Hot to Handle or Mishandled? is the comprehensive and detailed follow up to Handling Hot Coffee, and takes a deep dive into prevention and best practices to keep your business from safe from hot beverage litigation. The book is separated into four categories, each covering a wide variety of topics, including Past Litigation, Spill Prevention, Temperatures, and Best Practices.
Past Litigation – By reviewing previous lawsuits, lessons can be learned about the best way to prevent lawsuits from occurring. Many claims could be prevented through simple, and effective changes to a business’ operations.
Spill Prevention – The careful use of cups, lids, and warnings can help to keep your business safe, both operationally and fiscally. When matched with employee training on how to handle hot beverages, the amount of hot beverage spills that occur each day can be greatly reduced.
Temperatures – Brewing coffee, tea, and cocoa for optimum quality requires extremely hot water. Many studies have shown that many people drink their coffee at cooler temperature, they still expect hot beverages to be hot when served.
Best Practices – From securing the lid to the actual hand-off, understanding best practices to prevent spills and training staff on responding to accidents will protect your customers, your employees, your business, and your financial stability. Our Safety Poster is the perfect training tool for your business to prevent a hot spill lawsuit.
Coffee: Too Hot to Handle or Mishandled? was written with one goal in mind, to prevent burns from hot beverages, and to keep your business, reputation, and bottom line safe from hot beverage litigation. Order your copy through our Safety Store today.
